Terms of Service

Last updated: April 2, 2026 · Contact: siyuan.guo@bitta.ai

These Terms of Service ("Terms") govern your access to and use of Bitta.ai ("Bitta," "we," "us," or "our"), an AI agent-presenter software-as-a-service platform. By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Overview of the Service

Bitta provides tools that create and operate AI agents that present your content to viewers. You may upload materials such as websites, PDFs, slides, and documents ("Your Content"). Bitta uses those materials so your agents can present the information live to viewers through text and voice interfaces. Agents may answer questions, qualify interest, and send follow-up communications (including email) on your behalf, in each case based on the content and configuration you provide. All substantive information presented by an agent is derived from materials you supply and settings you control, subject to the capabilities and limitations of the platform and underlying AI technology.

2. Eligibility

You must be at least 18 years of age and capable of forming a binding contract. You must use the Service for a valid business purpose or bona fide individual professional use. By registering, you represent that you meet these requirements.

3. Account Setup & Verification

Account creation may require phone verification and other steps we reasonably require to protect the Service and our users. You agree to provide accurate, current, and complete registration information and to update it as needed. You are responsible for safeguarding your credentials and for all activity under your account. Notify us promptly at the contact below if you suspect unauthorized access.

4. Credits & Billing

Access to certain features is metered through a credit-based usage model. Credits are consumed when you use features such as agent conversations, agent creation or updates, and automated follow-up emails. Approximate usage rates include: text-based agent conversations at roughly one (1) credit per interaction (as defined in-product), voice at roughly five (5) credits per minute, agent creation and update workflows at roughly one (1) credit per edit session, and follow-up emails according to the rates shown in your account or plan documentation. Actual deduction rules, rounding, and definitions of a "conversation" or "session" are as stated in the product interface or plan terms and may change with notice.

We offer a free tier with fifty (50) credits per month and paid plans starting at twenty-nine U.S. dollars ($29) per month (including, for example, five hundred (500) credits on the Starter plan, if applicable). Fees, included credits, and plan features are as displayed at checkout or in your account. Payments are processed by Stripe (or another designated processor). Subscription and usage fees are generally non-refundable except where required by applicable law. Unless we state otherwise for your plan, unused credits do not roll over from one billing period to the next.

You authorize us and our payment processor to charge your designated payment method for all applicable fees. If payment fails, we may suspend or limit access until payment is received.

5. SMS Program Terms

If you opt in to SMS during signup or through in-product controls, you agree to receive transactional SMS messages related to your account, such as verification codes, security alerts, and system notifications. We do not send promotional or marketing SMS without your separate consent where required.

  • You may opt out of transactional SMS at any time by replying STOP to a message from us, or by adjusting your notification settings where available.
  • For help, reply HELP or contact us at the email below.
  • Message and data rates may apply according to your carrier's plan. Carriers are not liable for delayed or undelivered messages.
  • Message frequency varies based on your account activity and system events.

6. Your Content

You retain all ownership rights in Your Content. You grant Bitta a non-exclusive, worldwide, royalty-free license to host, process, store, reproduce, transmit, display, and otherwise use Your Content solely to provide, secure, improve, and support the Service for you—including operating your agents, generating presentations and responses consistent with your materials, and sending follow-ups you configure.

You represent and warrant that you have all rights, consents, and authority necessary to upload Your Content and to grant the foregoing license, and that Your Content does not violate third-party rights or applicable law. Bitta does not claim ownership of Your Content.

7. Customer Responsibilities

You are solely responsible for:

  • The accuracy, legality, and appropriateness of Your Content and any instructions you give to agents.
  • Reviewing agent outputs and behavior where material to your business, compliance, or customer relationships; AI systems can err and should not be the sole basis for critical decisions without human oversight where appropriate.
  • Compliance with all laws applicable to your use of the Service, including marketing, telecommunications, privacy, consumer protection, and industry-specific regulations.
  • All actions taken by agents configured under your account, including follow-up emails and other messages sent to your viewers or contacts.

8. Prohibited Conduct

You agree not to:

  • Use follow-up or other features to send unsolicited bulk or spam communications, or to contact recipients without required consents or in violation of anti-spam laws.
  • Harass, threaten, defraud, or impersonate others, or deploy misleading or deceptive content through the Service.
  • Upload malware, unlawful content, or content you do not have the right to use (including copyrighted or confidential material without authorization).
  • Attempt to bypass credit limits, metering, authentication, or technical restrictions, or probe or attack our systems.
  • Use the Service in any manner that violates communication, privacy, consumer protection, or other applicable laws or regulations.

We may investigate violations and cooperate with law enforcement or regulators as permitted by law.

9. Intellectual Property

As between you and Bitta, you retain ownership of Your Content. Bitta and its licensors retain all rights in the Service, including the platform software, user interface, agent framework, prompts and workflows (excluding Your Content), branding, documentation, and underlying infrastructure and models (to the extent we may license or use them). Except for the limited rights expressly granted in these Terms, no rights are transferred to you.

If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free license to use them to improve and promote our products without obligation to you, except where prohibited by law.

10. Limitation of Liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, ALL OF WHICH WE DISCLAIM TO THE FULLEST EXTENT PERMITTED BY LAW.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL BITTA OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE IN ANY TWELVE (12) MONTH PERIOD WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100), EXCEPT WHERE LIABILITY CANNOT BE LIMITED UNDER APPLICABLE LAW.

11. Indemnification

You will defend, indemnify, and hold harmless Bitta and its affiliates, and their respective officers, directors, employees, and agents, from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to (a) Your Content; (b) your use of the Service or your agents' communications with third parties; (c) your violation of these Terms or applicable law; or (d) your dispute with any viewer, customer, or other third party. We may assume exclusive defense and control of any matter subject to indemnification at your expense; you agree to cooperate with our defense.

12. Termination

You may cancel your account at any time through account settings or by contacting us. We may suspend or terminate access to the Service immediately if we reasonably believe you have violated these Terms, pose a security risk, or must do so to comply with law.

Upon termination, your right to use the Service ceases, your agents will stop operating, and we may delete or disable Your Content and account data after a reasonable period. Unless we are required to retain data longer by law, we will delete Your Content within thirty (30) days of termination, subject to backup and archival practices. Sections that by their nature should survive (including intellectual property, disclaimers, limitation of liability, indemnification, and governing law) will survive termination.

13. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. You agree that the state and federal courts located in Delaware have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and you consent to personal jurisdiction in those courts, except where prohibited by applicable law (for example, where you have mandatory consumer protections in your jurisdiction).

14. Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets without your consent. Any attempted assignment in violation of this section is void. Subject to the foregoing, these Terms bind and inure to the benefit of the parties and their respective successors and permitted assigns.

15. Force Majeure

Neither party will be liable for any failure or delay in performing an obligation under these Terms (other than payment obligations) where such failure or delay results from causes beyond the reasonable control of the affected party, including but not limited to acts of God, natural disasters, pandemic, government actions, internet or telecommunications failures, cyberattacks, power outages, or third-party service provider outages.

16. General Provisions

Entire Agreement. These Terms, together with the Privacy Policy, Acceptable Use Policy, AI Responsibility Addendum, Communication Consent Agreement, and any other policies referenced herein, constitute the entire agreement between you and Bitta with respect to the Service and supersede all prior or contemporaneous communications and proposals.

Severability. If any provision of these Terms is held to be invalid or unenforceable, such provision will be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions will continue in full force and effect.

No Waiver. Our failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Bitta.

Notices. We may provide notices to you via email to the address associated with your account, in-product notifications, or by posting on the Service. You may send notices to us at siyuan.guo@bitta.ai. Notice is deemed given when sent by email or posted on the Service.

Independent Contractors. The relationship between you and Bitta is that of independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship.

Export Compliance. You agree to comply with all applicable export control and sanctions laws and regulations. You represent that you are not located in, or a national or resident of, any country subject to U.S. trade sanctions, and that you are not on any U.S. government restricted parties list.

17. Changes

We may modify these Terms from time to time. We will post the updated Terms on the Service and update the "Last updated" date. If we make material changes, we will provide notice through the email associated with your account, an in-product notice, or another reasonable method. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Service and may cancel your account.

18. Contact

For questions about these Terms, contact us at siyuan.guo@bitta.ai.